Basic provisions

A reputable gaming establishment must possess the required licenses and permits to operate legally. This is the case for 1win Pakistan, which holds a license granted by the Government of Curacao. As a result, the company is obligated to adhere to both domestic and international regulations, as well as laws pertaining to gambling. To ensure a lawful and trustworthy gaming environment, the organization is responsible for adequately protecting user data, which 1win Pakistan employs for various purposes. The privacy policy offers a comprehensive explanation of the reasons for data collection and the processes involved in obtaining and analyzing personal information.

Every individual must agree to the processing of their data and to the stipulations laid out in this document. If a user chooses not to agree, they will need to exit the webpage, as access to most services will be denied.

1win Pakistan reserves the right to amend the terms of its privacy policy. Should these changes affect key rights of the users, the company will issue notifications via email. Additionally, any updated version will be made available on the official website, allowing players to review the alterations in advance.

Data categories

1win Pakistan The organization will collect and scrutinize personal information from any of its platforms, which include the official website, mobile application, and other associated services.1win app The company regards all information that helps identify users and enhances their experience at the gaming establishment as significant. There are several key categories of data involved:

• Data provided by the user. This occurs during the account setup or verification process, requiring the individual to submit their full name, contact number, date of birth, gender, email address, and identification documentation.
• Automatically collected details. As soon as the user interacts with the site, the organization initiates the collection and analysis of personal data. This includes details such as the IP address, type of browser and device being used, language preferences, session duration, and several other parameters.
• Supplementary sources. 1win Pakistan may gather publicly available user data from the internet. The company can also engage third parties to acquire necessary information.

Causes

The gambling establishment can analyze and utilize player data solely if it falls under one of three reason categories:

• Adherence to contract terms. When a user registers with 1win, they enter a contractual agreement with the company. Each party has its duties, and the organization can only fulfill certain obligations by utilizing users' personal data.
• Legal obligations. Being a licensed gambling operator, 1win Pakistan has multiple responsibilities towards governmental bodies. These include compliance with regulations against money laundering, financing of terrorism, fraud, cybercrimes, and more. The company may disclose certain user information for investigative purposes.
• Commercial interests. The establishment aims to achieve objectives essential for its growth and the enhancement of service quality.
• User consent. In specific situations, clients can provide their consent for data processing, often for marketing purposes.

Methods of application

The organization commits to using personal information solely for lawful intents and with a firm assurance of security:

• To grant clients access to the services provided by the establishment.
• To aid in managing user inquiries and processes.
• To facilitate high-quality support and communication with customer service representatives.
• To ensure players adhere to the establishment's rules.
• To prevent illicit activities on the site and minimize associated risks.
• To enhance the quality of products and services.
• To develop new offerings based on player preferences, along with testing these products for introduction to the platform.
• To guarantee the security of client information.
• To analyze the operational performance of the establishment and devise new strategic approaches.
• To streamline fast and secure financial transactions.
• To assess responsible gaming practices of users.
• To keep track of any suspicious activities among players.
• To provide clients with the means to exercise their rights.

Information disclosure

1win Pakistan is prohibited from selling or disclosing personal information to third parties. However, there are certain scenarios where the company is compelled to do so:

• Any subsidiary within the 1win group is entitled to access customer data.
• The organization’s suppliers and partners play a role in providing convenient and quality services, which may necessitate disclosing some player information.
• Legal compliance may require sharing personal data with governmental authorities during investigations.
• The establishment can share personal data with affiliates who attract customers to the platform.

Security measures

The gambling institution will strive to ensure that players' private information remains secure from potential criminal activity and threats. To achieve this goal, the establishment employs several protective measures:

• Data encryption. 1win Pakistan utilizes advanced encryption technologies, including SSL and TLS ciphers, ensuring all personal data is kept securely in encrypted form.
• Access control. Only a select group of employees at 1win Pakistan are authorized to handle private data. Furthermore, these employees are required to sign confidentiality agreements.
• Network security. The company partners with top-notch security systems to maintain a rigorous level of network protection.
• Data center oversight. These centers are physically guarded and regularly audited by security personnel who monitor visitor logs and activities.

Customer Service

The client can contact support if:

• He believes that his rights have been compromised.
• He wants to correct private facts;
• He finds the provisions within the policy to be ambiguous.
• He encountered technical problems.

Users should submit their inquiry via the designated email address. If the manager is unable to resolve the issue, it will be escalated to higher management for review. In instances where the organization cannot settle a dispute with a player, the individual retains the right to contact their local data protection authority. support@1win.xyz 1win maintains its registered office in Cyprus and is officially licensed in Curacao under the license number 8048/JAZ2018-040.