Customer Service
At 1win Pakistan, the satisfaction of our customers is of utmost importance. We are dedicated to ensuring that all players enjoy a seamless and thrilling gaming journey. However, there may be instances where users run into challenges that need immediate attention to maintain a stress-free gaming experience. Our support team is composed of skilled professionals who are ready to assist. This support service is available round the clock, every day of the week. Customers can inquire about a range of topics, from verifying their accounts to registering complaints about any rights violations.
Methods for Communication
In Pakistan, players are given the flexibility to choose the most convenient method for accessing assistance. Each available option comes with its own unique features and benefits.
| Method | Description |
|---|---|
| Live chat | For immediate assistance, the live chat feature is the most efficient option. Users can find this service on both the official website and the mobile app. To initiate a conversation, the client simply needs to click on the chat window located in the bottom right corner of the screen and start communicating with the support representative. |
| Phone line | If a user prefers to have a real-time conversation with a support representative, they can dial the toll-free number 8(800)301-77-89. The support operator will ask follow-up questions to gain a better understanding of the issue at hand. Typically, concerns raised through this method are resolved within five minutes. |
This option offers the highest level of detail but may take longer to receive a response. Clients can report their issues by sending an email to the support team. A manager will respond within a few hours, providing a thorough reply along with the necessary guidance. support@1win.xyz1win is officially registered in Cyprus and holds a valid license in Curacao, identified by number 8048/JAZ2018-040. |